: Stage 3 mandatory drought restrictions in effect. For additional information click 
Customer Service is here to provide you with the help you need. We have a long list of possible solutions to questions like how to find your account number, how to open water services, and how do I know if I have a leak? We hope we can help you with your issue.
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There are several reasons why your bill might be high. These include having a leak, increased water usage, or a miscalculation on your bill. Please go to here to review your water usage.
Think back to your usage for the past month, did you have any individuals visiting? Have you been watering your plants more? Washing more loads of clothes? If you can think of any reasons why your water usage could be higher than usual, this is likely the reason for a higher water bill.
If you can’t think of any reason why your water bill might be higher than usual, the next step is to check if you have a leak. Please read through our Understanding Your Water Meter page where we explain how to check for leaks. Please call a plumber to fix the leak if you find a leak.
If you don’t find a leak than it’s possible there’s been a miscalculation on your bill. Please call Customer Service at 956-727-6402 to resolve this issue.
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Click2gov has everything you need to know about your bill including your account balance. If you’re not familiar with click2gov please watch this video to get acquainted with the platform.
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To open a new account where a meter already exists at location, stop by our office at City Hall Annex, 1102 Bob Bullock Loop, and remember to bring a valid picture ID or driver’s license, or click here to apply.
There is a service connection fee of $10.00 for each account and a deposit (fee varies by meter size).
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To transfer service from one address to another, call Customer Service at (956) 727-6402 with your account number, new address, the date you would like to terminate service at previous address, and the date for establishing new service.
There is a $10.00 service connection fee for all transfer of services which will be included on your first bill at the new address. Any delinquent balances must be paid prior to transferring services.
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To terminate water service, call Customer Service at (956) 727-6402.
If your account has a deposit, it will be credited to the account.
A final bill will be mailed to your forwarding address. If a credit remains on your account, a check will be issued and mailed to your new address.
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Your account number can be found on the top left corner of your bill. Check out our Understanding Your Bill page to learn more about your bill and what items are listed on it.
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Trashcan service is not a part of the utility’s department services. If you have a question about your trashcan, please visit https://www.laredosolidwaste.com/ or call the Solid Waste department at one of the following numbers:
Trash Pickup – (956) 796-1098
Landfill – (956) 795-2515
Administration – (956) 795-2510
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To check for a leak, you can check the measurements on your water meter. We have a complete guide on our Understanding Your Water Meter page that shows you step by step how to check for leaks. If you still have questions, please contact Customer Service at 956-727-6402.
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This can happen from time to time. Sometimes click2gov requires maintenance and may not function during those hours. If the website is not working for you, simply wait 1-2 hours and try again.
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Pay your water bill over the phone by calling 956-721-2032. (We accept Visa, MasterCard, and American Express.) A 3% convenience fee will be added when using this service. Remember to have your account number ready. For other inquires, call our customer service team at 956-727-6402.
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Give customer service a call to get the specific payment information you need. Call 956-727-6402
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