: City of Laredo Utilities Customer Service Center to Implement NEW Registration Software & Process for Its Utility Customers. For additional information click 
Our Department
The Customer Service Section is responsible for opening or closing customer water accounts and handling all billing inquiries.
Margarita Ayala
Customer Service Superintendent
Patricia Soto
Billing Asst. Superintendent
Karla Robles
Customer Service Asst. Superintendent
Enrique Torres
Field/Collections Asst. Superintendent
Cynthia R. Villalpando
Customer Service Supervisor
Customer Service Main No: (956) 727-6402