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The Emergency Call Center is available 24 hours a day, 7 days a week, and is available even on holidays. Simply dial (956) 721-2010 and a live representative will assist by sending help your way. Please note that during normal business hours the Emergency Call Center is operated by Utilities Department Staff. After hours and during weekends, the center is operated by a contracted answering service.
Contact the emergency call center at (956) 721-2010 for any of the following:
- Request an emergency water shut off
- Report an interruption of water service
- Report problems with water pressure
- Report a water meter leak
- Report a water main break
- Report damages to fire hydrant, leaks or theft
- Report poor quality
